Here at ACE Animal Hospital, we see cats and dogs only.
• Email all medical records to [email protected] This will expedite your visit
• Take note of any changes in behavior, appetite, or activity level that you have noticed in your pet since the last visit.
• If you are concerned about the behavior you are seeing at home try and get a video or record any specifics about your specifics.
• Bring a fresh stool sample - especially if your pet has had any recent changes in bowel movements or eating habits.
• 5. Make sure your pet is comfortable with being handled and transported by car if necessary. Please see our Fear Free Section for some tips.
• 6. Bring a list of questions or concerns that you have about your pet’s health so that you can discuss them with the vet during the visit.
We can always recommend different companies. Which one you want to go with is solely up to you and what coverage you would like to have for your pet. Once a company and partnership are established. We can always assist you if needed.
We accept all major credit cards, Care Credit, Scratch Pay, Apple Pay, Google Pay, Samsung pay, and cash. We do NOT accept checks.
We do not have any payment plans in effect at the time. All payments are required before the time of service.
Yes. Once your veterinarian performs a physical exam and goes over your pet’s history, then he will be able to come up with a plan of treatment for your pet. This will be presented to you as an estimate by your technician.
Yes. We do recommend scheduling appointments to avoid non-scheduled walk-in visit fees.
We do ask for a 24-hour notice.
We do. We offer 10% off for our senior citizen clients.
We dispense medications and prescription diets here at the hospital for existing and up-to-date clients/patients. We also have written prescriptions available upon request if a client prefers for the pet’s medication to be filled at an outside pharmacy.
After the surgery is completed, the performing DVM will assess your pet as they are coming out of anesthesia. Then, they will give you a call to let you know how your pet did for their surgery. At this time, the doctor will update you on a pick-up time for late that day. However, you are always welcome to give us a call anytime during your pet’s stay with us for an update.
Typically, yes. Most specialists require you to see your primary DVM prior to scheduling any visits with them. That way, your primary can have the majority of the recommended diagnostics performed before scheduling with that specialist. If you have any questions about a certain specialty, reaching out to see their requirements before scheduling is always recommended. If you have any basic questions or concerns, you can also discuss them with your primary veterinarian.
Clients and new clients are welcome to give us a call during office hours for their pet’s emergencies. If a patient is experiencing an emergency outside our office hours, we recommend visiting your closed ER facility. See the referral list below:
• Nearby, Emergency Veterinary Hospitals
ACCESS South Bay
2551 W. 190th St.
Torrance, CA 90504
(310) 361-2678
• Long Beach Animal Emergency
4720 E. Pacific Coast Hwy
Long Beach, CA 90804
(562) 245-5325
If you are able to provide us with the name of the previous hospital(s) that your pet has been seen at and the information of the account under which they would be, we can call and request those records for you. If the records are something you want for yourself, you can also call those hospitals and request that they be sent to you as well.
In the event that you find a stray pet, you can bring them to the closest veterinary hospital and/or shelter to have them scanned for a microchip. If they have a microchip, the owners can be located for that pet. If there is no microchip and you do not wish to keep this pet you can bring that pet to the shelter for necessary care and housing. They are typically put on a 30-day “Stray Hold”. During this time, if that pet does have an owner, they have time to locate their lost pet. After that 30 days are up, then the pet can be put up for adoption. They can be kept by you if you want to adopt them after holding on to them for the duration of their Stray Hold. After finding the animal, if you wish to keep that pet and if they are not claimed, you can hold on to the pet for the duration of the stray hold. However, efforts do need to be made forth toward finding an existing owner if there is one. Efforts include filing a Found Pet Claim with your county’s shelters, posting flyers around the area in which the pet was found, posting ads on craigslist or social media, etc.
We always recommend Microchipping your pet. If your pet were ever to become lost or stolen, this chip will always connect him to you. This chip is scannable by the majority of chip scanners that veterinarians and shelters use/have. This provides them with your registered information to be able to get in contact with you to let you know your pet has been found.
